Shipping policy

1. ORDER PROCESSING

All retail and wholesale orders placed on Enleanor are processed within 1–3 business days upon successful payment confirmation. Business days exclude weekends and official U.S. federal holidays. Processing time does not include transit and delivery periods. We reserve the right to adjust processing schedules during peak shopping seasons, promotional campaigns, or inventory updates, with timely notifications provided when necessary.

2. SHIPPING AREAS & CARRIERS

We offer domestic shipping across the United States and reliable international shipping services for eligible retail and wholesale orders. All parcels are delivered by authorized and professional U.S. shipping carriers. Shipping rates, delivery methods, and service options vary based on destination, package weight, dimensions, and order volume. Customized shipping solutions are available for bulk wholesale orders upon prior consultation.

3. ESTIMATED DELIVERY TIME

All delivery timelines are estimated and not fully guaranteed. Standard domestic shipping within the U.S. generally takes 3–7 business days after order fulfillment. International delivery times differ by service tier and destination region: premium international shipping takes 2–5 business days for major global regions, standard international shipping takes 6–12 business days, and economy international shipping takes 12–20 business days for most countries worldwide. International shipments are subject to customs clearance procedures, local logistics efficiency, long-distance transportation, carrier schedule adjustments, and peak-season fluctuations.

4. SHIPPING FEES, TAXES & DUTIES

All product prices displayed on our website exclude shipping fees, handling charges, sales taxes, customs duties, and import fees. Customers are solely responsible for all additional logistics and tax expenses incurred during domestic and international transportation. For cross-border orders, any local import tariffs, clearance fees, and relevant taxes required by the destination country shall be fully borne by the purchaser.

5. SHIPPING INSURANCE & TRANSIT LIABILITY

We provide mandatory shipping insurance for all retail and wholesale parcels, covering parcel loss, missing shipments, and physical damage that occurs during transit. All transit risks and insurance coverage take effect once the package is picked up and scanned by the official shipping carrier. Any eligible parcel loss, missing items, or severe transit damage will be fully covered by shipping insurance. Our insurance coverage and transit liability terminate immediately upon successful signature and receipt of the package.

6. PROFESSIONAL PACKAGING & ECO-FRIENDLY LOGISTICS

We adopt sturdy, transit-safe outer shipping boxes with standardized graded box dimensions to fit different order volumes. All items are first wrapped with anti-wrinkle tissue paper before being placed into custom-sized corrugated cartons. For single-piece orders, we use compact boxes sized at 16" × 12" × 4". For 2–5 piece orders, we use reinforced boxes measuring 18" × 14" × 5". For bulk orders over 5 pieces, we use heavy-duty boxes in 20" × 16" × 6". All outer packaging materials are fully recyclable and degradable, aligned with our sustainable fashion philosophy.

7. ORDER MODIFICATION & CANCELLATION

Customers may modify or cancel unfulfilled orders during the processing period. Once an order has been shipped and picked up by the carrier, no further cancellation, address modification, or order adjustment requests will be accepted.

8. UNDELIVERABLE & RETURNED PARCELS

Parcels returned due to incorrect customer-provided addresses, recipient unavailability, voluntary delivery refusal, or other customer-side issues will generate return shipping fees and secondary processing costs. All additional expenses shall be borne by the customer. We do not issue full refunds for undeliverable parcels caused by customer errors.

9. WHOLESALE ORDER SHIPPING TERMS

Bulk wholesale orders support customized shipping arrangements, including consolidated bulk shipment, designated carrier cooperation, and scheduled delivery services. All wholesale resale, distribution, and export activities must conform to U.S. local, federal, and international trade laws and regulations.

10. FORCE MAJEURE

We shall not be held liable for shipping delays, parcel loss, or product damage caused by force majeure events, including but not limited to natural disasters, extreme weather, public health emergencies, government policy adjustments, customs suspension, or carrier system failures.

11. POLICY UPDATES

We reserve the right to update and revise this Shipping Policy at any time without prior notice. All revised terms take effect immediately upon publication on our official website.

12. CONTACT INFORMATION

For all shipping-related inquiries, order tracking issues, and wholesale shipping customization requests, please contact our official customer service team. We will respond to all valid inquiries within 1–3 business days.

  • Brand: Enleanor
  • Email: voguelis@outlook.com
  • Phone: +1 319-326-8493
  • Address: Saint Louis, Missouri, 63112, United States